Return and Refund Policy

1. Returns

• Returns are accepted within 15 days of delivery only for products that are defective, damaged, expired, or incorrectly delivered.
• To initiate a return, contact customer support at jmenterpriseskol@gmail.com with your order details and reason for return.

Conditions for Return:

• Products must be unopened, unused, and in their original sealed packaging.
• Due to food safety and hygiene reasons, opened or consumed products are not eligible for return.
• Proof of purchase or order confirmation is required.

2. Refunds

• Once the returned product is received and inspected, you will be notified about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Return shipping costs are the responsibility of the customer unless the product is defective, expired, or incorrect.

3. Exchanges

• Direct exchanges are not available. To exchange a product, return the original item for a refund and place a new order.

4. Damaged, Expired, or Incorrect Products

• If you receive a damaged, expired, or wrong product, contact jmenterpriseskol@gmail.com immediately with photos of the product and packaging.
• A replacement or refund will be arranged promptly.

5. Non-Returnable Items

• Opened or consumed food products.
• Items damaged due to improper storage or handling after delivery.
• Products without original packaging or proof of purchase.

6. Contact

For any queries regarding returns or refunds, reach out to:

Email: jmenterpriseskol@gmail.com